Spare Parts Manager
To manage the activities of the Spare Parts Department ensuring profitability and adherence to the Company’s policies and procedures.
To establish, maintain and manage an inventory control system that meets the dealership’s internal, warranty, wholesale and retail customer’s needs for parts and accessories within the financial guidelines of the company.
Contribute to the profitability of the company through the sales of parts and accessories.
To develop competitive retail and wholesale pricing strategies.
Monitor results of the Customer Satisfaction Service Survey and implement process strategies to continually improve customer satisfaction ratings.
To manage department personnel and to establish and maintain practices designed to train, develop and motivate employees.
To establish and maintain procedures for recording productivity, efficiency and work quality.
To manage the department expenses while keeping with the budget.
To initiate proper housekeeping, safety and security procedures within the work environment.
To submit on a monthly basis, a report of the division’s progress to the General Manager.
To establish and maintain effective working relationships with Sales and Service departments, as well as, with other sector companies and dealerships.
To ensure that the equipment and premises are maintained in good condition and report any major concerns as necessary.
To perform any duties, which may or may not be related to the above as requested by the management from time to time to ensure the smooth operation of the division.
Complete confidentiality of all matters relating to the Company’s policy and procedures.
Accuracy in recording data: inaccuracies lead to time loss and this costs the Company.
Accuracy in the checking of all items and detailing all relevant information.
Initiative in the performance of daily job related tasks.
Excellent managerial skills.
Ability to delegate assigned duties to staff.
Good communication skills in listening to the customers and defining their problems
Timeliness in the presentation of any data as requested by the General Manager.
Timeliness in following up with customers queries.
Ability to prioritize daily tasks in order of urgency.
P.O Box 600,
11th Floor, TATIL Building,
Maraval Road, Port of Spain.